Shipping policy

Shipping Policy

Last Updated: April 27, 2026

At Vionzas, we aim to ensure your orders are processed and delivered as smoothly and quickly as possible. Please review our shipping policy below before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During high order volumes or promotional periods, processing may take slightly longer.

Delivery Time

Delivery times vary depending on your location:

  • Local delivery: 3–7 business days

  • International delivery: 7–14 business days (may vary depending on destination and customs)

⚠️ Please note that delivery times are estimated and may occasionally be affected by external factors.

Shipping Charges

Shipping charges (if applicable) are calculated at checkout. We may also offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS so you can track your shipment in real time.

Delays

Delays may occur due to courier issues, weather conditions, customs processing, or high demand periods. These delays are outside our control, but we will always do our best to support you.

Incorrect Address

Please ensure your shipping details are correct at checkout. Vionzas is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at:
📧 fatimashopifyuae@gmail.com

Lost or Missing Orders

If your order shows as delivered but has not been received, please contact us within 48 hours so we can assist you in investigating the issue with the courier.

Contact Us

For any shipping-related questions, feel free to contact us:
📧 fatimashopifyuae@gmail.com