Refund policy

Return & Replacement Policy (COD Orders)

Effective Date: 29-April-2025

Thank you for shopping at Fatima Store. We are committed to providing you with a smooth and reliable shopping experience. Please read our policy carefully before placing an order.

Replacement Eligibility

We offer replacement only (no refunds) in the following cases:

  • Product is incorrect

  • Product is damaged or broken

  • Product is defective or faulty

✅ If your item meets any of the above conditions, you are eligible for a replacement.

Timeframe

  • You can report an issue within 14 days of delivery

  • Free replacement is available if requested within 7 days

  • Requests after 7 days may include additional charges

How to Request a Replacement

To initiate a request, contact us at:
📧 fatimashopifyuae@gmail.com

Please provide:

  • Order number

  • Clear video or images of the issue

⚠️ In some cases, our support team may guide you to fix the issue without replacement.

Replacement Process

Once your request is approved, we will proceed with one of the following options:

Option A: Return & Replacement

  • You may be asked to send the product in original packaging with all accessories

  • The return address will be shared after approval

  • Once received and inspected, your replacement will be shipped within 5 working days

Option B: Pickup & Replacement

  • We will arrange a courier pickup from your address

  • Please keep the product properly packed

  • Replacement will be delivered within 10–14 working days

Important Conditions

  • ❌ We do not accept returns for change of mind

  • ❌ Product must be unused and in original condition

  • ❌ Requests without video/image proof may not be accepted

Refund Policy

🚫 We do not offer refunds under any circumstances.
We only provide replacements for eligible issues.

Need Help?

For any questions or support, feel free to contact us:
📧 fatimashopifyuae@gmail.com